Privacy Policy
Last updated: July 2025
LKMart ("we", "our", or "us") operates the LKMart website and mobile application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
We collect the following types of information:
- Account information: Name, email address, phone number, and password when you register.
- Location data: Your selected district/city to show relevant local shops and products.
- Order information: Delivery address, product selections, and payment details for processing orders.
- Device information: Device type, operating system, and app version for technical support.
- Usage data: Pages visited, products viewed, and search queries to improve the service.
2. How We Use Your Information
- To process and deliver your orders.
- To send order confirmations and delivery updates via WhatsApp or SMS.
- To show you products and shops from your selected district.
- To improve our platform and fix technical issues.
- To send promotional offers (you can opt out at any time).
- To comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information. We share data only with:
- Shop owners: Your name, phone number, and delivery address are shared with the relevant shop to fulfill your order.
- Delivery riders: Your name and delivery address are shared to complete delivery.
- Service providers: Payment processors and SMS/WhatsApp gateway providers who help operate the platform.
- Legal authorities: When required by Sri Lankan law.
4. Data Storage & Security
Your data is stored on secured servers. We use encryption and access controls to protect your information. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and data.
- Opt out of marketing communications.
To exercise these rights, contact us at chathura.maxtech@gmail.com.
6. Cookies
We use cookies to remember your selected city/district and keep you logged in. You can disable cookies in your browser settings, but some features may not work correctly.
7. Children's Privacy
LKMart is not intended for children under 13. We do not knowingly collect personal information from children.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: